Question 1

Where is your store?

Accepted Answer

Our workshop is at 481 South Road, Bentleigh VIC 3204. Walk in for hardware and software services, or book remote and onsite support.

Question 2

How do I book a service?

Accepted Answer

You can book a remote or onsite appointment through our website. Head to our booking page, choose the service you need, and pick a time that suits you. You can also drop devices in at 481 South Road, Bentleigh VIC 3204.

Question 3

What areas do you service?

Accepted Answer

Our workshop is at 481 South Road, Bentleigh VIC 3204. We also provide remote support Australia-wide, plus onsite visits across Melbourne with a focus on the Bayside area — including Bentleigh, Highett, Cheltenham, Sandringham, Brighton, Hampton, Mentone, Moorabbin, Mordialloc, Beaumaris and Black Rock. A flat 55 dollar callout fee applies for onsite visits.

Question 4

What are your operating hours?

Accepted Answer

Business hours at 481 South Road, Bentleigh VIC 3204 are Monday - Friday 9:00 AM to 5:00 PM, Saturday 10:00 AM to 3:00 PM, and closed Sunday and public holidays. Remote and onsite bookings can be made online.

Question 5

What types of computers do you repair?

Accepted Answer

We repair and service all major brands of desktops, all-in-ones, laptops, notebooks, MacBooks, and iMacs. We are an Apple Authorised Service Centre. We also recover data from drives and devices, and provide software support for mobile devices.

Question 6

How quickly can you complete repairs?

Accepted Answer

Most workshop repairs are completed within one to two days. If you need something resolved urgently, contact us to discuss expedited service options.

Question 7

How does remote support work?

Accepted Answer

After booking, our technician will connect to your computer remotely using secure screen-sharing software. Remote support is 110 dollars for the first hour, then 55 dollars per 30 minutes after that. It is ideal for software issues, troubleshooting, virus removal, and general tune-ups.

Question 8

How do onsite visits work?

Accepted Answer

You can book an onsite visit through our website. Our technician will come to your home or office in the Melbourne metro area. A flat 55 dollar callout fee applies, and labour is charged at 110 dollars per hour for residential or 120 dollars per hour for business customers.

Question 9

Do you offer warranty on repairs?

Accepted Answer

Yes. All repairs come with a minimum 12 month warranty. We stand behind the quality of our work and our technicians use high grade parts and equipment.

Question 10

Do you provide free quotes?

Accepted Answer

Yes. We offer free quotes over the phone, through our booking form, or in store before any work begins.

Question 11

Do you offer data recovery or backup services?

Accepted Answer

Yes. We provide data recovery, data transfer, and backup solutions in store, via onsite visits, remote support, or our pickup and drop-off service (55 dollars).

Question 12

Can you help with computer upgrades?

Accepted Answer

Yes. Our technicians can assess your system in store or onsite and perform upgrades such as RAM, storage, or battery replacements.

Question 13

Do you sell computers?

Accepted Answer

No. We no longer sell computers or refurbished laptops. We focus on IT services, repairs, and technical support.

Question 14

Do you offer a pickup and drop-off service?

Accepted Answer

Yes. We offer a pickup and drop-off service for 55 dollars, ideal if you need hands-on repairs but would rather not visit. Contact us to arrange a time.

Question 15

Is there parking at the workshop?

Accepted Answer

Street parking is available on South Road near the workshop at 481 South Road, Bentleigh VIC 3204, close to Moorabbin Station.

Question 16

Are you an Apple Authorised Service Centre?

Accepted Answer

Yes. TECHBAY is an Apple Authorised Service Centre. We repair MacBook, iMac, Mac mini, and other Apple computers.

Question 17

Do you buy old computers or laptops?

Accepted Answer

No, unfortunately we do not buy old computers or laptops.

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